Website: www.intercom.com
Task: Starting from the homepage, use only public pages on this website. Find the official pricing information for a new business customer. Identify the lowest clearly non-free paid entry price shown, including its billing unit and cadence. Do not sign in, submit forms, create accounts or use external search.
Tested on: Oct 6, 2026
Agent Conversion Score
Task result
The agent successfully located Intercom’s official pricing page and identified the lowest clearly non-free listed price: "From $0.99 per Fin outcome." The pricing information was accessible from the homepage without signing in or submitting forms; the billing unit shown is per Fin outcome (charged per outcome).
Agent steps
Navigated to https://www.intercom.com/
Observed the page.
Clicked an element on the page.
Observed the page.
Scrolled the page.
Observed the page.
Scrolled the page.
Observed the page.
Scrolled the page.
Observed the page.
Finished the audit.
What worked
- The site’s official pricing page was reachable from the homepage and loaded at /pricing.
- The pricing page displays a clearly non-free entry price of "From $0.99 per Fin outcome."
- Pricing details were viewable without signing in or submitting any forms; the page was readable after clicking the Pricing link.
Where it struggled
No site-related frictions were observed in this audit.
Recommendations
No site changes are recommended based on this audit.